FREQUENTLY ASKED QUESTIONS

The IT Help Desk Team is highly specialized in HIPAA and PCI compliance mandates. If your practice is audited, all inquiries would be handled by the IT Help Desk Team.

Offsite Backup Solution provides strict security policies, military-grade encryption, and world-class data centers for optimal protection of your data. Data is stored in state-of-the-art data centers which employ the highest security standards. All data stored is encrypted in transit and at rest. An SSL encryption suite is used in transit and on disk AES-128 CCM. You can have peace of mind knowing your data is safe, encrypted, and accessible 24/7/365.
Backups are run nightly after business hours. Once the initial backup is complete, the Backup Solution will back up new or changed portions of files, saving bandwidth and ensuring future backups are lightning fast.
Our retention policy states that seven days of data will be saved offsite in LA Dental IT’s secure and compliant cloud-based solution.
Yes, the IT Help Desk Team can use our enterprise tools to run a security assessment. All information will be provided for your review.
Yes, Business Antivirus software is available for practices that need an antivirus solution that will be kept up-to-date and managed by the IT Help Desk Team. The associated cost of the antivirus software is $3 per workstation per month.
LA Dental IT Support believes in one flat fee for the Unlimited Remote IT Help Desk support, based on number of treatment rooms, computers, or workstations you have in your facility.
Yes, all security updates, including critical patches and firmware updates, are performed on a regular basis by the IT Help Desk Team.
Yes, patient data will be encrypted on your practice server. Windows Server has built-in technology that will allow the IT Help Desk Team to properly encrypt your practice management database. https://technet.microsoft.com/en-us/library/cc732774(v=ws.11).aspx
Yes, this is a very common task for the IT Help Desk Team. When the practice needs any new hardware configured, the IT Help Desk Team will gladly provide support.
Yes, this is a very common task for the IT Help Desk Team. When the practice needs a new server configured, the IT Help Desk Team will gladly provide support.
Yes, server migrations are a routine task that the IT Help Desk Team will gladly provide support for.
Yes, the IT Help Desk Team will take care of coordinating the switching of your current Dental software application and the migration from your existing Practice Management Software.
Yes, LA Dental IT Support has negotiated established pricing in addition to free VoIP phones for the practice.